Shipping policy
We ship our products internationally to customers around the world.
Order Processing
Orders are typically processed and dispatched within 5 business days after payment has been successfully received.
Once your order has been dispatched, you will receive tracking information where available.
Shipping Times
Delivery times vary depending on the destination, shipping method, customs processing, and local carrier conditions.
Estimated delivery times provided at checkout are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier disruptions, weather, holidays, or other circumstances outside our control.
International Shipping & Customs
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
The customer is responsible for ensuring that the products ordered can legally be imported into their country.
Customs clearance may also cause additional delays that are outside our control.
Shipping Restrictions
We reserve the right to restrict or suspend shipping to certain countries, regions, or destinations where shipping is not reasonably possible or where significant logistical, legal, regulatory, or security concerns exist.
Geopolitical Events
Our shipping policy, available shipping methods, destinations, and delivery estimates may change at any time due to geopolitical events or circumstances beyond our reasonable control.
This may include, but is not limited to, armed conflicts, sanctions, trade restrictions, changes in customs regulations, international transportation disruptions, border closures, carrier suspensions, or other significant geopolitical developments.
In such circumstances, we may temporarily suspend shipments to affected destinations, change the available shipping method, or adjust shipping costs and delivery estimates.
Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible with your order number and any relevant photographs or documentation.
We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.
Please note that we cannot be held responsible for delays caused by customs authorities, local carriers, geopolitical events, or other circumstances beyond our reasonable control.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete address information.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to correct the address before the order is dispatched.